If your problem cannot be resolved over the phone, our Straight Talk technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated Straight Talk Service Center for repair or replacement, at Straight Talk’s discretion. For example, 911 service via Wi-Fi may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Data Service Plans are for use with Hotspots and BYOT devices only. If you elect not to provide your address, you may not be able to obtain copies of your call detail records except upon service of a valid Subpoena or a Court order. Straight Talk 4G LTE Keep Your Own Phone SIM Kit Nano/Micro/Standard SIM Card (AT&T and GSM-Compatible) Packaging may vary. Some Straight Talk Phone Models do not support text messaging to e-mail addresses. If TracFone opted not to make You a written settlement offer, these same terms apply, meaning that You are guaranteed a minimum award of $5,000 if the arbitrator finds in your favor and that TracFone will reimburse your reasonable attorney’s fees twofold. For assistance or more information, please contact Straight Talk Customer Care at 1-877-430-CELL (1-877-430-2355). ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. 9. Straight Talk ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. Straight Talk ILD Service is not a substitute for regular international calling services. Straight Talk Mobile Web Service is for individual use only and may not be offered for resale. The limited warranty extends only to the original purchaser (“Consumer”) of the Product and is not assignable or transferable to any subsequent purchaser/end-user. Certified pre-owned phones are not covered by a limited warranty but may be returned for a refund within 30 days of purchase. ns_Z7_B8LUIVAH2R4C30AK2ASOGF0026__RWDPageHeaderPortletView, ns_Z7_OIK61A40LGMR30AL11GQVV2097__BYOPPortlet. We are not responsible for any transmission failure, interruption, or delay related to Web Content/Apps, or any content or website you may be able to access through the Web Content/Apps. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Straight Talk reserves the right to limit or reduce data throughput speeds or the amount of data transferred, and to deny or terminate Service, to anyone Straight Talk believes is using the Straight Talk Unlimited Talk, Text and Data Plan in an unauthorized manner or whose usage, in Straight Talk’s sole discretion, adversely impacts the Carrier’s network or customer service levels. ACTIVATE. Data usage includes all data that is downloaded, even though You may not have listened to or watched the entire download. You agree to indemnify and hold harmless Straight Talk and TracFone Wireless, Inc. from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties (including the costs, expenses, and attorneys’ fees on account thereof resulting from your use of a Straight Talk phone and/or Straight Talk Services, whether based in contract or tort (including strict liability) and regardless of the form of action. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi (“Primary Address”) at the time of activation. Please enter your shipping address so that we can send you your new SIM card. The IMEI/MEID you entered is not compatible with the SIM card number you provided. Rates are subject to change without prior notice. This Agreement shall be construed under the laws of the law of the State in which you reside without regard to its choice of law rules, except for the arbitration provision contained herein, which will be governed by the Federal Arbitration Act. REFILLING YOUR SERVICE : Your Straight Talk Home Phone will only operate when your Service is active and you have a positive Service balance in your account (Services include minutes and Service days). These Terms are a legally binding agreement (“Agreement”) between you and Straight Talk. YOU MAY OPT OF THIS PROVISION BY CALLING US AT 1-877-430-2355 OR BY WRITING TO TRACFONE WIRELESS, INC., ATTN: LEGAL DEPARTMENT-CONSUMER CLAIMS, 9700 NW 112 AVENUE, MIAMI, FL 33178. Please read these Terms and Conditions of Service (“Terms”) carefully. Straight Talk is not responsible for any breach or loss of security from your Straight Talk Hotspot or connected device. We may monitor the compliance of subscribers, with these Terms and Conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. Two straight talk reps. have told me I need a new sim card for it, tho I'm pretty sure I did the same thing with the last phone. The GPS chip in the Home Phone will work best if you place it near a window or other opening to the exterior of the premises. Based on your zip code, we recommend using: About the size of a quarter and compatible with devices such as the Samsung Galaxy S2, iPhone 3, and HTC Desire. Unless you are on the Unlimited Service Plan or you are on Wi-Fi, there is always an Access Charge associated with accessing the Mobile Web, sending or receiving a picture message and downloading content. LTE is a trademark of ETSI. Source: Contract carriers’ websites, December 2015. The unauthorized unlocking or resale of your Straight Talk Product constitutes a violation of your agreement with Straight Talk and will invalidate the Limited Warranty associated with your Product. Plans are subject to change without notice. Once you have used all Service Plans in your Reserve, the Auto-Refill purchases will resume. III. b) Visit stbyop.com , select “Check Compatibility” and … Straight Talk offers its customers international long distance service (“ILD Service”) as an additional feature. 6. (g) If a customer in good standing requesting handset unlocking is deployed as military personnel, upon provision of deployment papers, Straight Talk will honor that customer’s unlocking request by sending a refund for the trade-in value of the used, locked phone returned by the customer without regard to the 12 months of service activation and Service Plan redemption eligibility requirements. FREE Shipping on orders over $25 shipped by Amazon. Web Content purchases are non-refundable and non-transferable. In the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Straight Talk will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict your Straight Talk Service without prior notice. During the limited warranty period, Straight Talk will replace or repair, at Straight Talk’s sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. However, the Straight Talk phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. Additionally, TracFone will pay your attorney twice the reasonable expense of attorney’s fees as well as reimbursing any expenses that your attorney reasonably incurs for investigating, preparing, and pursuing your claim. You will be prompted for an email address upon registration at Straight Talk’s website. All the customer must do is click on Refill my account from this feature, have his service pin handy and follow the prompts. Additional terms and conditions apply. "Up to half the cost" is based on a comparison of the monthly cost of the $45 Straight Talk Unlimited Plan and the monthly cost of comparable no-contract, single line plans with unlimited talk, text and data on the top two carriers. ... Activate; Help. Minutes are deducted in full unit increments and partial minutes are rounded up to the next minute. Plans for other Straight Talk Products are described in the appropriate section of these Terms. When you buy new Android or iPhone directly from Straight Talk, the phone is locked and can only be activated with Straight Talk. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. I attempted to use a tracfone iccid to activate straight talk and despite what I heard the straight talk system will not accept the iccid. These measures may impact your Service, and we reserve the right to deny, modify or terminate Service, with or without notice, to anyone we believe is using the Straight Talk Service and/or Mobile Web Services in a manner that adversely impacts the Carrier’s network. STRAIGHT TALK WIRELESS TERMS AND CONDITIONS OF SERVICE, I. Availability, Interruptions and Discontinuation of Mobile Web Service : Straight Talk does not guarantee the availability of Mobile Web Service in your network coverage area at any time and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Mobile Web Service, or portions thereof, without notice. (d) The Product serial number plate or the enhancement data code has been removed, defaced or altered. The coverage maps are not a guarantee of coverage. These additional terms and conditions apply to customers who purchase and/or use a Straight Talk Service Plan with unlimited international long distance calling or the Straight Talk $10 Global Calling Card. You will use this email address to create and access your account. You are responsible for all activities undertaken with your Straight Talk Home Phone. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from Straight Talk directly by calling Customer Care or visiting our website. Some data services may not be available with all wireless devices. These remedies are the Consumer’s exclusive remedies for breach of warranty. Any support questions for these Web Content/Apps may be directed to the third party seller. A person engaged in unauthorized uses may have his/her service throttled and/or terminated. 1. You may be charged applicable taxes and fees at the time of purchase in certain areas. Is the device you are trying to bring to Straight Talk currently active? IN ADDITION TO THE DISCLAIMERS SET FORTH IN THE AGREEMENT, YOU ACKNOWLEDGE THAT THE USE OF THE STRAIGHT TALK MOBILE WEB SERVICES IS AT YOUR SOLE RISK. Straight Talk Wireless Home Phone is a wireless voice service offered by Straight Talk for use indoors with a landline or cordless phone. Please refer to our privacy policy. You understand that your use of third party applications is subject to the third party’s terms and conditions and policies, including its privacy policy. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. YOU AND TRACFONE FURTHER AGREE THAT THE ARBITRATOR MUST HONOR THE TERMS OF THIS AGREEMENT. Your Straight Talk Home Phone requires at least moderate coverage throughout the indoor premises where you are using the phone in order to successfully use the Service. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. STRAIGHT TALK EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE. No contracts. The limited warranty for the Product extends for one (1) year beginning on the date of the purchase of the Product. 10. Services are provided at Straight Talk’s discretion. Any attempt to place an international long distance call may result in service deactivation and termination of your account. If we are unable to resolve your dispute within 30 days of your notice to us, You agree to submit your dispute to binding arbitration or small claims court as set forth in this provision. 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