If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. Bridge Too Far Away From bulbs Why are my lighting settings blocked in NZXT CAM? The molex cable is what powers the light on the strips. Try using a different connection cable to connect the strips to the HUE+. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. If you are facing this issue, you should check the main to see if there’s an issue with it. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. These are the main reasons as to why your Hue light bulb is not responding. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. I can use the names of the individual bulbs, but nothing else. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Can the LED strip that comes with the original HUE work with the HUE+? 2. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Firstly, take your Philips Hue lights, connect them and turn them on. I got a new A19 bulb and it will not change color? Bulbs must be within 40 to 60 feet of the bridge. Help Sometimes a device will respond from the manufacturer's app when not responding from the Home app. Check that you are using only NZXT LED strips or AER RGB fans. Posted on 31-01-2020 by MacManus.nl. If your lights don't appear, force close the Google Home app and try again. All of my Hue Motion Sensors would also stop responding. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. The arrow on the connection cable should be pointed to the +5V on the strip. Enter serial number of the hue bulb you’re trying to connect. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. Be sure that the SATA power is properly connected as it is what provides power to the LED strips. Check and see if the strip appears in CAM and the LEDs can be controlled. If the connection cable is the issue, please let the customer service team know you need a new cable. If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. Think of the bridge as a sort of control center for your Hue lights. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. I can use the names of the individual bulbs, but nothing else. General Discussions. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. Make sure that the molex is properly connected. As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. Your email address will not be published. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. You can try using a different molex on your power supply to see if the port on the power supply is working correctly. Occasionally a Philips Hue light switch loses its synch and stops working. Then select your bridge by clicking the ‘i’. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. The third light shows that your bridge has internet connectivity. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. All of a sudden our Vera won’t control our Hue lights. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. If you would like a new molex cable, please contact our Customer Support Team. Check if all the strips are properly aligned. Or use it’s unique number on the strips are defective, as discussed above, Hue. Weeks ago and linked it to your router and bypass any switches individual. 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